Ketentuan Kebijakan

Kebijakan Privasi (Privacy Policy)

  • We will never sell your private information.
  • We will not share your personally identifiable information with any 3rd party for marketing or sales of any kind, to include your name or any other names associated with the account, phone number, email address, KALIR Drop Point Address, your personal addresses (billing and shipping) and any other shipping addresses, or any other personal information gathered through our website or through correspondence.
  • Personal information will only be shared with 3rd parties if we are compelled to by law or if done so in the coordination of fraud prevention efforts.
  • We may share with a 3rd party non-identifying information such as number of customers from certain regions or quantity of purchases from particular retailers, but we will not share any of your personal information that may identify you in any of these situations.
  • Given your specific spending patterns we may present you with special offers from retailers from time to time. These offers may be in the form of a banner ad or they may be supplementary to an email sent for other reasons.
  • We will only discuss account details with the account holder. Other additional names on the account will not have access through our support staff to any account details. If we are contacted by an individual or company attempting to contact you for any reason, we will not take or relay any messages. We will only confirm that you have a forwarding address through our company and will confirm your suite number if needed, if any information is sought beyond that, they will be told to contact you directly.

Kebijakan Pengembalian (Return Policy)

  • WITH Buying Service only :
    • The items are eligible for return requests if not shipped yet to the destination country. A charge will be applied.
    • We will check the items arrived and do the return if they are not the same as the order.
    • If the items arrived are not in a good condition, we can help to return.
    • If the items have shipped to the destination country, we don't accept return request.
  • WITHOUT Buying Service :
    • If the items arrived are not in a good condition, a charge will be applied for return.
  • The refund amount depends on the real time currency rate.

Kebijakan Pengiriman (Delivery Policy)

  • Pickup service is available Monday - Friday 10.00- 16.00 by appointment. An email will be sent when your order is ready for pickup
  • Payment received by 12pm on working days will be delivered the same day.
  • For Indonesia - Japan route, we will work with you to arrange delivery by Chakubarai. An email will be sent to ask you the details.
  • If the items are going to extra checking process (Red Line) from custom office, longer waiting time is needed.

Kebijakan Pengembalian Uang (Refund Policy)

  • If we help you to return the items, we will immediately notify you and initiate the refund to your original method of payment once we receive the refund from the seller.
  • If your items are not eligible for return, we can not refund your transaction.
  • If your items are on the way to the destination country, we can not refund your transaction.
  • If your items are in the custom process, we can not refund your transaction.
  • Shipping, buying service and additional service fees are NON-REFUNDABLE.